A clear place to raise concerns.
Help employees understand where to report and how to continue the conversation.
Employee grievances
Every voice heard.Every concern managed.
A confidential way to speak up. A clear process for HR to respond.
An employee raises a concern about training opportunities with two documents. Sarah Lee from the People team reviews the context and plans a confidential conversation. AI helps draft a response for HR to review. No response is automatically sent and no finding is made.
Fulham F.C.
A clear process after someone speaks up.
Bring the concern, the review, and the follow-up together, while keeping the employee informed.
01 / 09Make it clear where to raise a concern.
Employee grievancesStart with what you know.
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Employee grievancesEmployee channel
Raise a workplace concern.
Explain what happened and what you would like reviewed. HR will review your concern and communicate through this channel.
ProcessEmployee grievance procedure
Submitted byJamie Chen
Continue →
Less administration. More time for the people involved.
Your team reviews the information and makes the decisions.
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Help HR respond to concerns and follow through.
A clear next step for HR.
Assign responsibility and keep review tasks and deadlines visible.
Sensitive details, handled with care.
Control access and keep internal review work separate from employee messages.
Keep actions visible after closure.
Record what was communicated and track the work still needed.
Built around your grievance process.
Employee reporting
Use branded forms to collect concerns, supporting information and the details your team needs to respond.
- Branded channel
- Relevant context
- Supporting information
Employee reporting
Jamie’s account
Development program access.
I was not put forward for the development program. I was told that my caring responsibilities could make it difficult to attend. I would like the decision reviewed.
Concern involvesMy manager
Supporting filesOptional
HR case management
Manage ownership. Review notes, files, and tasks within the case, with customizable access for each person handling it.
- Assigned reviewers
- Internal notes and files
- Case permissions
HR case management
HR review · Internal
Gather the relevant accounts.
The reviewer gathers program criteria, relevant communications and accounts from the people involved. Jamie’s original account remains available.
Program criteria.pdf✓
Relevant communications.pdf✓
Employee communication
Ask questions, share updates and communicate outcomes through secure messaging.
- Follow-up questions
- Progress updates
- Outcome messages
Employee communication
Employee outcome · Approved by HR
An outcome Jamie can understand.
We have completed the review. Your eligibility will be reassessed against the documented program criteria. You can request a review of this outcome through the grievance procedure.
Message statusSent to Jamie
Follow-up actionReassessment outstanding
Oversight and follow-up
Use dashboards, Sentinel and exports to review workload, recorded outcomes and outstanding actions.
- Case activity
- Follow-up tasks
- Reports and exports
Oversight and follow-up
HR follow-up
Keep the outstanding work visible.
Independent reassessmentHR reviewer · In progress
Employee check-inHR case team · After reassessment
Case statusOpen while follow-up is outstanding
Put your grievance process into practice.
We help configure the reporting channel and workflows, bring across historical cases and prepare your team to use Confide.
Book a demoShape the process around your organization.
Set up the questions, review stages and responsibilities your team needs.
Bring the history with you.
Plan the import of existing cases and the information you need to retain.
Prepare for day-to-day handling.
Train your team on intake, case management, communication and reporting.
Answers to your questions
What types of employee concerns can we manage?
Configure the channel for concerns such as unfair treatment, bullying, harassment, discrimination, workplace relationships and the application of company policies. Your HR team reviews the circumstances and chooses the appropriate handling process.
How is this different from whistleblowing?
Grievances often concern an employee’s own experience at work. Whistleblowing may involve wider wrongdoing, and some reports overlap. Confide can support separate channels and workflows, so your team can handle the matter through the appropriate process.
Can employees report anonymously?
Named and anonymous reporting options depend on how your channel is configured. We can demonstrate the available choices and follow-up experience. Confidential handling and anonymity are different, and the circumstances of a concern may still identify someone.
What if the concern involves the employee’s manager or HR?
Set up an alternative handling route and appropriate access for sensitive cases. We will walk through the assignment and permissions available for your process, including concerns involving the usual recipient.
Can HR keep employees updated?
Yes. Use secure messaging to ask questions, share progress and communicate the outcome. Internal case notes and employee-facing messages serve different purposes and should be handled separately.
How does this support preparation for Singapore’s Workplace Fairness Act?
MOM currently indicates implementation at the end of 2027. Confide supports the operational work of receiving concerns, managing review and communicating outcomes. Your organization remains responsible for its policies and handling decisions. Configure the process around the requirements that apply to you.
What happens if a grievance remains unresolved?
Use your organization’s review or escalation procedure to determine the next step. The workflow can retain the relevant record, communication and follow-up tasks. An internal process does not replace applicable external avenues of assistance or redress.
Can AI decide whether a complaint is valid?
Your team makes the findings and decisions. AI can help clarify information, summarize material and draft communications for human review.
Can we move our existing cases into Confide?
Yes. We can help plan the import of historical records, configure your workflow and train your team. The scope depends on your existing data and the information you need to preserve.
See your grievance process in Confide.
We’ll walk through employee reporting, HR case handling and follow-up, using your process as the starting point.
Your demo request has been received. Our team will contact you to arrange a time.