ProductsWhistleblowing SoftwareGrievance ManagementHealth & Safety ManagementThird-Party Risk ManagementIncident Response ManagementConflict of Interest ManagementGifts & Entertainment ManagementLaw Enforcement Request Management
InsightsMediaOur story

Compare whistleblowing / FaceUp

Confide vs FaceUp

FaceUp sells reporting tools with optional extras. Confide includes AI and investigations in one fee.

“The global leaders in whistleblowing software”

As seen in:

AnthesisCelcomDigiCreadorDoctor AnywhereFairPriceFulham F.C.Fulham F.C.GrabKickShieldpayTenneT

Three reasons teams pick Confide over FaceUp

AI that investigates, not just translates

Echo completes the report while the reporter is still there. Sentinel answers questions across every case, with citations, and carries out tasks. Compose drafts and signs the documents. All three are in the platform fee.

One fee for the whole platform

From USD 2,000 a year with unlimited users and cases. The alternative is priced per request, with more members, more reporting forms, hotlines, investigations and single sign-on added to a platform fee.

Inside the feeFrom USD 2,000a year
  • Investigation workspace
  • Reporting forms
  • Team members
  • Single sign-on

Confide and FaceUp side by side

Feature
Price published on the websiteIncludedFrom USD 2,000 a yearNot offered
Additional team members in the feeIncludedAdd-on
AI in the platform feeIncludedAdd-on
Voice reporting inside the productIncludedDistorted and transcribedIncluded
Reporter chooses the languageIncludedIncluded
Follow-up questions at intakeIncludedWeb and voiceBy phone
Named person locked out of the caseIncludedAutomaticManual
Questions across cases, with citationsIncludedNot offered
Immutable record of every accessIncludedIncluded
Investigation workspace in the feeIncludedAdd-on
Documents drafted and signed in the caseIncludedDrafts only
ISO 27001 and GDPRIncludedIncluded

See your price before the sales call.

Company size
Optional services

Why teams choose Confide over FaceUp

+50%

More reports arrive ready to investigate

Echo asks the follow-up questions on the web form or in the voice report while the reporter is still there, so the case opens with the detail an investigator needs.

1 day

Standard setup, with a person on it

A Confide compliance expert sets the program up with you and most go live in a day. The self-serve route there is a launch in hours, with help if you want it.

USD 0

Per user or per case

Confide includes unlimited users and cases. More members, more reporting forms, hotlines and single sign-on are listed as capabilities added to the platform fee.

Who is FaceUp good for

A small team setting up its own program

You want to configure reporting yourself and buy additional capabilities as the program grows.

An app is mandatory

Your procurement checklist requires native iOS and Android reporting apps.

Specific residency requirements

Your security team needs a choice of hosting in the US, EU, UAE or Australia.

Thinking about switching from FaceUp?

Switching is a white-glove job. A Confide compliance expert learns how you built your program in FaceUp, moves the cases across and configures Confide with you rather than leaving you to do it alone.

Book a demo
  1. Kick-off with a compliance expert

    We review the forms, organizational units, statuses and integrations you set up, and agree which of them Confide should keep, simplify or automate.

  2. Export from FaceUp

    Export all, filtered or individual cases to Excel or CSV, and print cases to PDF. We help you take the cases, the message threads and the attachments out together.

  3. Import into Confide

    Unlimited Excel and CSV imports. We map your units, labels, priorities and statuses to Confide fields, and you check every case before go-live. One to two days.

  4. Custom setup and admin training

    Your dedicated Customer Success Manager builds accounts, reporting links, QR codes, languages and workflows to the plan, connects single sign-on, and trains your admins hands-on.

  5. Testing and feedback

    We submit test reports in several languages through web forms, voice reports, email intake and the API, follow them to closure with your team and fix what gets in the way.

  6. Embedding and growth

    We help you tell your people about Confide, keep the speak-up culture working and find the next thing the program can do.

Questions about switching

Is Confide a FaceUp alternative?
Yes, for teams that want AI across intake, investigation and documents, every member and form included, and a person who sets it up with them. It suits lean teams who want to build and change the program themselves in hours. Confide goes live in about a day with a compliance expert on the call, and the switch is white-glove.
How does pricing compare?
Confide publishes annual bands by employee headcount, from USD 2,000 a year, with unlimited users and cases, single sign-on and the investigation workspace included; the calculator on this page shows your band. Their pricing page describes a platform fee plus the capabilities you choose, priced on headcount, with more members, more reporting forms, hotlines, investigations and single sign-on listed separately, and the figure available on request.

Pricing calculator →

Does Confide offer a phone hotline?
No. The phone line there is an add-on: an AI agent in 57 languages or a guided keypad line, with an annual AI access fee, a fee per number and usage credits. Confide reporters record inside the product from any browser or phone; the voice is distorted and transcribed into the case and Echo asks its questions while they are still there.

Voice reporting →

How does Confide's AI compare with FaceUp's?
Their AI answers the phone, translates between 113 languages and improves a draft in the message box, each optional. Confide's AI works the case: Echo completes the report at intake, Sentinel answers questions across every case with citations and carries out tasks, Compose drafts and signs documents from the record, and SOPs run your process end to end. All of it is in the platform fee, off until you turn it on, and never trained on your data.
Can we bring our FaceUp case history across?
Yes. Export all, filtered or individual cases to Excel or CSV; Confide imports unlimited Excel and CSV files. Our onboarding team maps units, labels and statuses with you, you check the result before go-live, and the data is hosted in Frankfurt from day one.

Bring your FaceUp export to the demo