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Confide vs Case IQ

Case IQ configures software for investigators. Confide includes AI casework in a published annual fee.

“The global leaders in whistleblowing software”

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Three reasons teams pick Confide over Case IQ

AI from intake to signed report

Echo completes the report while the reporter is still there. Sentinel answers questions across every case, with citations, and carries out tasks. Compose drafts and signs the documents. All three are in the platform fee.

One fee for the whole platform

From USD 2,000 a year by headcount, with unlimited users and cases. Pricing there is by quote: an implementation fee plus an annual subscription.

Inside the feeFrom USD 2,000a year
  • CSV and Excel imports
  • AI casework
  • Document signing

Confide and Case IQ side by side

Feature
Price published on the websiteIncludedFrom USD 2,000 a yearNot offered
Voice reporting inside the productIncludedDistorted and transcribedBy phone
Reporter chooses the languageIncludedIncluded
Follow-up questions at intakeIncludedWeb and voiceBy phone
Named person locked out of the caseIncludedIncluded
Case activity audit trailIncludedIncluded
Anonymous reports and two-way messagingIncludedIncluded
AI in the platform feeIncludedBy quote
Questions across cases, with citationsIncludedNot offered
Documents drafted and signed in the caseIncludedDrafts only
Assignment, files and workflowsIncludedIncluded
ISO 27001, SOC 2 and GDPRIncludedIncluded

See your price before the sales call.

Company size
Optional services

Why teams choose Confide over Case IQ

+50%

More reports arrive ready to investigate

Echo asks the follow-up questions while the reporter is still there, on the web form or in the voice report.

30+

Languages, any new one within a day

Reporters write or speak in their own language and your team reads the case in theirs. The call center answers live in English, French and Spanish and interprets the rest.

USD 0

Per user or per case

One annual fee by headcount. The alternative is a one-time implementation component plus an annual subscription, provided on request.

Who is Case IQ good for

Established investigation workflows

Your investigators have a process they want the software configured around, rather than adopting a standard setup.

Budget for implementation

You have implementation budget and internal owners available to map fields, permissions and historic cases.

A staffed line is mandatory

Your reporting policy requires live call handlers, including interpretation for international callers.

Thinking about switching from Case IQ?

Switching is a white-glove job. A Confide compliance expert learns how your program runs in Case IQ, moves the history across and sets Confide up to work the way your investigators do.

Book a demo
  1. Kick-off with a compliance expert

    We map how cases reach you today, which routing rules and forms you rely on, and where you want automation to take over.

  2. Export from Case IQ

    The data export gives your administrators the case grid as CSV files in a ZIP. Attachments and dynamic-form fields travel separately, so we help you collect those too.

  3. Import into Confide

    Unlimited CSV and Excel imports. We map parties, notes, to-dos and statuses to Confide fields and you check the result before go-live. One to two days.

  4. Custom setup and admin training

    Your dedicated Customer Success Manager configures accounts, reporting links, QR codes and workflows to the plan and trains your admins hands-on.

  5. Testing and feedback

    We run realistic cases through the configured system together, gather what your investigators say and make the final adjustments.

  6. Embedding and growth

    We help you embed Confide in your speak-up culture, switch on Echo, Sentinel and Compose when you are ready, and keep the program growing after launch.

Questions about switching

Is Confide a Case IQ alternative?
Yes, for teams that want intake, investigation and AI in one platform with a published price. Confide takes web, email, QR code, API and voice reports into the same case, and Echo, Sentinel and Compose are in the fee from day one. If your policy requires a phone line answered by live operators, Case IQ offers one and Confide does not.
How does pricing compare?
Confide publishes annual bands by employee headcount, from USD 2,000 a year, with unlimited users and cases; the calculator on this page shows your band. Their pricing page describes a one-time implementation component and an annual subscription, with the figure provided on request. Ask for the quote at the same headcount, web forms, voice reports and AI features.

Pricing calculator →

Does Confide offer a phone hotline?
No. Their call center answers live, 24/7, in English, French and Spanish, with interpreting for other languages. Confide reporters speak inside the product from any browser or phone, in their own language, and the voice is distorted and transcribed straight into the case. Nobody retells the report.

Voice reporting →

How does Confide's AI compare with Clairia?
Clairia is the assistant for the case, with Playbooks for summaries, timelines and next steps, and permissions set by admins. Confide's AI runs across the program: Echo asks the reporter for what is missing at intake, Sentinel answers questions across every case with citations and carries out tasks, Compose drafts and signs documents from the record, and SOPs run your process end to end. All of it is in the platform fee, off until you turn it on, and never trained on your data.
Can we bring our Case IQ case history across?
Yes. Administrators can export the case grid as CSV; Confide imports unlimited CSV and Excel files. Our onboarding team maps fields and open-case statuses with you, you check the result before go-live, and the data is hosted in Frankfurt from day one.

Bring your Case IQ export to the demo